Service Diaries
Community Guidelines
AIM ATTITUDE INC. · Version 1.0 · Published October 11, 2026
Service Diaries is in development. These guidelines explain the standards for sharing and the planned community. Live posting, moderation, report delivery and account actions are not available.
1. Share the experience. Protect the identity.
There is a human being behind every service role. Service Diaries welcomes expression, reflection, learning and connection, including the kindness celebrated in Customer Heroes. Share how an interaction affected you without turning another person into a target. Apply the same care to praise and to difficult experiences.
The community is intended for adults 18 and older. Share your own firsthand service interactions in your own words. Managers and leaders are welcome on the same basis as other service professionals. The community is not for employee discipline, performance reviews, HR cases, coworker disputes or internal management matters. These hosting boundaries do not restrict lawful reporting, protected labor activity or honest reviews through appropriate channels.
2. Leave out identifying information
Do not identify or try to identify customers, guests, clients, patients, residents, homeowners, principals, household members, businesses, employers, coworkers, managers or workplaces. Do not ask others to guess an identity.
Leave out names, nicknames tied to a real person, business or property names, private household details, exact locations, addresses, room numbers, identifying dates or shift times, phone numbers, email addresses, account or card details, balances, transactions, reservation numbers, case or ticket numbers and authentication information. Do not quote searchable reviews or attach records, screenshots, photographs, recordings or transcripts that identify someone. A combination of seemingly ordinary details can identify a person.
Use broad descriptions such as “a guest” or “a customer.” If a writer region is offered, it describes you, not the incident; omit it when it could identify someone in combination with the story. A made-up display name alone is not anonymity. Do not create personal dossiers, guest ratings, customer blacklists or searchable incident profiles.
3. Respect professional and household confidentiality
Private household professionals must not reveal the principal, family, residence, movements or location. Banking and support workers must not share customer finances, account records, authentication information, call recordings or ticket transcripts. Healthcare and wellness workers must not share patient or client records or identifying health details. Describe your own reaction, not a person's private record.
Security professionals must leave out access codes, badges, camera positions or blind spots, patrol schedules, procedures, incident records, footage and ways to bypass protection. Service Diaries is not an incident-reporting or emergency-dispatch system.
Do not store confidential customer records or credentials in the private diary as a workaround. These guidelines do not decide whether a confidentiality duty or protected-reporting exception applies to your circumstances. Obtain appropriate advice and use lawful reporting channels when needed.
4. Describe behavior without attacking identity
Anger, sadness, frustration, fear and gratitude may be expressed with care. Describe behavior and its effect on you without name-calling, humiliation, hate, sexual solicitation or calls for retaliation. Do not use racial or ethnic labels, slurs, stereotypes or discriminatory attacks. You can describe experiencing discrimination without naming a race or repeating a slur. This sharing rule is not a judgment on your private experience.
Before sharing, paraphrase strong profanity, slurs, threats and abusive quotations into a description of what happened. The private original is not automatically edited or deleted. You may describe abuse or threats you received; do not issue threats or provide instructions to harm someone.
5. Be truthful about your experience
Do not present invented events, rumors or fabricated accusations as firsthand facts. Distinguish what you observed from what you inferred or felt. Avoid unsupported accusations about an identifiable person or business. Do not manipulate evidence, impersonate a witness, coordinate false reports or use a story to recruit harassment.
Staff review is not a court decision or a guarantee that a story is true. A report is not proof of wrongdoing. A business's disagreement alone is not proof that a member lied. Concerns require contextual review, with privacy protected on both sides.
6. Make room for difficult feelings
Distress and asking for help are not misconduct. Do not shame, diagnose, mock or prescribe treatment to another member. Do not encourage self-harm, exploitation or violence, or share instructions for harm or graphic descriptions. Acknowledge feelings without pressuring someone to reveal more, contact you privately or follow dangerous advice.
Content involving child sexual exploitation, grooming, sexual contact with minors or identifying children is prohibited. Do not forward suspected illegal material in ordinary support email. A professionally reviewed reporting and escalation process is required before the community opens.
7. Stories, Customer Heroes and replies receive the same care
All titles, stories, replies, display names and permitted profile content must follow these rules. Kind intentions do not justify identifying a guest or posting a private photograph. Acknowledge kindness without details that expose the person.
Respect a writer's reply choices. Do not pressure someone to respond, follow them across conversations, evade a block or repost removed material. The planned initial community excludes direct messaging, story photographs, recordings and precise-location discovery. The current app's local profile-picture picker and demo reaction counts do not establish a launched social feature or promise popularity rankings.
8. Review before visibility — planned community
You would review a separate copy, remove identifying information and choose whether to submit it. Automated checks can help identify known patterns, but they can be mistaken. A human reviewer would need to approve the exact submitted version before it appeared to other members. Revisions would require review again. Reviewers could request changes; they must not silently rewrite your words or retrieve the private original.
The current app stops before publication. Sharing attempts and reports remain local. A local confirmation does not mean publication, moderator receipt or protection by a staffed team.
9. Reporting, removal and fair review — planned community
Members would be able to report or block through content controls. Nonmembers, including anyone who believes a story identifies them or their business, would be able to raise a concern without registering. Provide a story reference and brief explanation. Do not republish identifying text, reveal the author or send unnecessary private records.
The planned enforcement baseline is removal of violating content and the responsible account after a confirmed violation. This strict rule is subject to contextual review and an appeal; a report alone does not trigger account punishment. A temporary visibility restriction may protect people during review without deciding guilt. Notices and an appeal to another qualified reviewer, where practicable, are part of the planned process. There is no live account-removal service in the current app.
Changes to enforcement would require a clear policy update and consistent procedures. Expressing distress alone is not grounds for punishment.
10. Help and contact
Service Diaries does not provide therapy, medical care, crisis intervention or emergency response. Staff do not watch private writing. Independent support remains available without sharing a story. Use appropriate emergency services for immediate danger rather than waiting for a report response.
Contact servicediaries@aimattitude.com with product, privacy or content concerns. This address is not a continuously monitored moderation or emergency service. The Safety & Moderation Policy describes current limits and the planned review and appeal process.