AIM ATTITUDE Returns, Exchanges & Refunds

Effective date: September 9, 2026
Last updated: September 19, 2026

At AIM ATTITUDE, we value clear information and respectful customer care.

This policy explains returns, replacements, refunds, and cancellations for products purchased directly from AIM ATTITUDE INC. through aimattitude.com.

Our physical products are currently offered for delivery only within the United States. Digital products, including eBooks, are delivered electronically.

Nothing in this policy limits rights or remedies that applicable law does not allow us to exclude.

1. Made-to-Order Apparel, Accessories, and Footwear

Our apparel and accessories fulfilled by Printful are made to order after you place an order. We do not offer exchanges for a different size or color selected by the customer, a change of mind, or personal preference. If we or our fulfillment partner send an item or size different from your confirmed order, or your item arrives damaged, defective, or misprinted, we will arrange an appropriate replacement or refund for a confirmed qualifying issue, as explained below. These restrictions do not limit remedies required by applicable law. Please review the product description, measurements, size guide, color, and delivery information before completing your purchase.

We do not accept voluntary returns, exchanges, or refunds for:

An incorrect size selected by the customer.
An incorrect color selected by the customer.
A change of mind.
Personal preference.

If you would like a different size or color after production has started, a separate purchase is generally required.

These restrictions do not apply when an item is defective, damaged, misprinted, incorrect, materially different from its description, or otherwise qualifies for a remedy under applicable law.

2. Damaged, Defective, Misprinted, or Incorrect Products

Please inspect your order when it arrives.

If you receive a damaged, defective, misprinted, or incorrect item, contact us promptly through our Contact page.

For our standard claims process, submit your report within 30 calendar days of delivery and include:

Your order number.
The product name.
A clear description of the issue.
Photographs showing the issue, where applicable.
A photograph of the product label or packaging if relevant.

We will review the information and may request additional details to assess the claim.

For a confirmed qualifying issue, we will arrange an appropriate replacement or refund. The resolution will depend on the circumstances, product availability, and applicable law. You will not be charged for correcting a confirmed production or fulfillment error.

Please contact us before returning an item. We will explain whether a physical return is required and provide instructions. Where a return is required to resolve a confirmed error on our side, we will arrange or cover reasonable return shipping.

The 30-day reporting period does not shorten any rights or remedies provided by applicable law.

3. Our fulfillment Partners

AIM ATTITUDE works with Printful to produce and fulfill Printful apparel and accessory orders.

For these products, we coordinate production claims with Printful. You should contact AIM ATTITUDE about an order placed through our website.

A fulfillment partner’s reimbursement decision does not limit any separate responsibility AIM ATTITUDE has to you under applicable law.

4. Missing, Lost, or Undelivered Orders

If your order has not arrived by the estimated delivery date, please check the tracking information and contact us.

For our standard lost-package claims process, report the issue no later than 30 calendar days after the estimated delivery date. Contacting us earlier allows us to investigate promptly.

We will review the delivery details with the relevant fulfillment partner or carrier. For an order confirmed as lost in transit, we will arrange an appropriate replacement or refund, subject to applicable law.

If tracking shows “Delivered” but you have not received the parcel, check the delivery location and contact us so we can investigate. A delivery scan alone does not automatically determine the outcome of a claim or remove your legal rights.

Please report suspected theft, address errors, or other delivery concerns accurately so we can identify the appropriate next steps.

5. Incorrect Addresses and Unclaimed Packages

Please check your delivery address carefully before placing an order.

If a parcel is returned because the address supplied by the customer was incorrect or incomplete, or because the parcel was unclaimed, reshipping charges may apply. We will explain the available options and obtain your agreement before charging for reshipment.

A customer-provided address error or failure to collect a parcel does not, by itself, qualify for a voluntary refund. We will review each situation and honor any remedy required by applicable law.

If AIM ATTITUDE or our fulfillment partner made the addressing or fulfillment error, we will arrange an appropriate correction without an additional charge to you.

6. Order Changes and Cancellations

If you wish to request a change or cancellation, contact us as soon as possible through our Contact page. Include your order number and the requested change.

Orders may enter production shortly after submission. We will check whether the order can still be changed or cancelled.

A request is not confirmed until we notify you that it has been accepted. Once production or fulfillment has started, voluntary cancellations and product changes are generally unavailable.

If we confirm cancellation of an order before production and shipment, we will refund the cancelled items and any associated charges that no longer apply.

Production restrictions do not override cancellation or refund rights required by applicable law.

7. Shipping Delays

Production time and shipping transit time are separate. Please review the estimates provided for your products.

If we cannot ship within the timeframe represented to you, we will provide the delay notice, revised information, and cancellation or refund options required by applicable law.

Where required, we will obtain your consent to a revised shipping date or refund the unshipped merchandise.

Our made-to-order process does not remove these rights.

8. Digital Products and eBooks

Products identified as eBooks or digital downloads are delivered electronically. They do not include a physical book.

Please review the description, language, file format, and stated compatibility requirements before purchasing.

We do not offer voluntary refunds for a change of mind or personal preference concerning a correctly supplied digital product.

For our standard digital-product support and refund process, report a qualifying issue within seven calendar days of purchase. Qualifying issues include:

The purchased file or download access was not delivered.
A delivery or file problem prevents access using the stated compatible software or device.
The file is corrupted, incomplete, or materially different from its description.

We will first investigate whether we can restore access or provide a corrected file. If we cannot resolve a qualifying issue within a reasonable time, we will provide a refund. We will also provide any remedy required by applicable law.

Downloading or opening a file does not automatically prevent a refund for a qualifying defect or misdescription.

The seven-day reporting period does not limit any longer rights or remedies provided by applicable law.

9. How to Request Assistance

Submit your request through Contact AIM ATTITUDE.

Please include:

Your order number or purchase confirmation.
The product name.
A description of the issue.
Relevant photographs or screenshots, where applicable.

For a digital-access problem, describe any error message and identify the device or application you are using.

Please do not submit passwords or complete payment-card details.

Keep the product and relevant packaging while we review a physical-product claim. Do not send merchandise to an address on the parcel or to a production facility unless we have provided return instructions.

10. Approved Refunds

We will notify you when a refund is approved and explain the amount being refunded.

Approved refunds are issued to the original payment method unless another method is required by law or agreed with you.

Where a refund is due because of a confirmed product or fulfillment error, it will include applicable delivery charges and taxes as appropriate to the affected order and required by law.

We will issue refunds promptly within applicable legal deadlines. After a refund is issued, the time it takes to appear in your account depends on your bank or payment provider.

If you have not received an expected refund, contact us so we can check its status.

11. Payment Disputes and Customer Rights

We welcome the opportunity to resolve an order concern directly.

Contacting AIM ATTITUDE does not waive or suspend any right or deadline you may have to contact your payment provider, a consumer-protection agency, or a court.

We may provide order records and relevant evidence when responding to a payment dispute. Nothing in this policy prohibits a lawful dispute or limits applicable consumer protections.

12. Policy Updates

We may update this policy to reflect changes to our products, operations, or legal requirements.

Updates apply prospectively. They do not retroactively reduce rights connected with an earlier purchase. An order remains subject to the policy presented at the time of purchase, together with applicable law.

Please also review our Terms & Conditions and Apparel & Accessories FAQ.

13. Contact AIM ATTITUDE

AIM ATTITUDE INC.
Website: aimattitude.com
Order assistance: Contact AIM ATTITUDE

Thank you for choosing AIM ATTITUDE.