The usual production time is about 3-6 weeks. Remember that you are purchasing a made-to-order pair of shoes, that is, your pair is not produced in advance, every part of it will be hand-crafted, exclusively for you, after submitting your order. From start (leather hand cutting) to finish (sole stitching).

Also, bear in mind that some customizations and artisan methods (i.e Patina Finishing) are more time consuming than others. If you customize your order with them, we might exceed the standard manufacturing time.

We will do our best to fulfill the above production time for all the orders, however, as a hand-made production process, our production line is subject to issues which are out of our control. Issues like stains or broken pairs while moulding the shoes, forces us to start the manufacturing process from the beginning.

In those cases, we promise to keep you informed, and try to finish the manufacturing as soon as possible.

On the unlikely event of not being able to produce your pair again from the beginning in a reasonable amount of time (i.e. Out of stock of a certain material) we will contact you immediately.

Since this a made-to-order service, we do not allow to cancel or modify an order which has been placed and paid on our systems, since it will be automatically sent to production right away after the payment.

If you spot any error after submitting an order, please, send an email to our support team as soon as possible, to review your case individually

Bear in mind that right after you submit the payment, your order is automatically launched to production on the factory. Raw leather is hand-cut during the first 48 hours, and sole unit also starts to be manufactured. Production process continues until the pair is finished after 3-5 weeks.

If you would like to withdraw your order right after it has been placed, please, contact us immediately, and we will try to stop the production without incurring in any costs.

However, if you want to cancel an order that has already started production, you can still do it, however, bear in mind that there is a cancellation fee of 50-100 EUR, to account for used materials and labour work.

You will receive a full refund of the original paid amount, excluding the cancellation fee, including the shipping costs.

Sale items or purchases made with promotion / voucher codes will be refunded with in-store credit only.

Please note that colours on our website will vary slightly depending how your monitor is calibrated. We do our very best to make sure all our images are true to the actual product you are purchasing but we cannot guarantee a perfect match every time due to almost limitless variations in home monitor set ups.

Also, we work with natural materials (leather hides), each leather hide can vary and accept antiques creams/dyes differently, a slight colour variation may accrue, this is out of our control, we do our best to keep this as consistent as possible.

Why Do Materials Look Different on Screens?

Even though we strive to create the most accurate digital representations of our materials, several factors can impact how they appear on your screen compared to real life:

• Device Monitor Calibration and Brightness: Every device screen is calibrated differently, which can cause colors to appear slightly different from one screen to another. You might not notice this until you compare two devices side by side.
• Ambient Lighting: The lighting conditions in your environment significantly affect how colors are perceived. Whether you're inside or outside, under white or warm light, the material may look different. Poor lighting can also alter your perception of color.
• Individual Color Perception: Each person perceives colors uniquely due to physiological differences. This means that even under the same conditions, two people might see the same color slightly differently.

Why This Matters

We want you to have the best experience with our customization tool and to understand that slight variations are natural and expected. A single piece of material can look dramatically different with just a change in lighting. This is a reminder that when you compare the digital representation of a material on your screen to the actual product, some variations are inevitable.

Fastlane is a 6-8 days custom production service for single MTO orders. Blazing fast production time (6-8 days) and dozens of goodyear welted shoe styles, sneakers and other items to be customized with a wide range of materials, sole units, welt styles, shoe lasts, etc.

Fastlane items are partially pre-produced on our side and kept in stock in our warehouse to be finished after your order. That's the only reason we can offer such a fast turnaround time.

Fastlane is just faster than a Stadard MTO order, but both are virtually identical. Same materials, same production processes, and same attention to detail and finishing, just way faster!