Production & Manufacturing

Made-To-Order Production & Manufacturing

How long will my order take to be produced?

The usual production time is about 3-6 weeks. Remember that you are purchasing a made-to-order pair of shoes, that is, your pair is not produced in advance, every part of it will be hand-crafted, exclusively for you, after submitting your order. From start (leather hand cutting) to finish (sole stitching).

Also, bear in mind that some customizations and artisan methods (i.e Patina Finishing) are more time consuming than others. If you customize your order with them, we might exceed the standard manufacturing time.

What happens if my order is delayed?

We will do our best to fulfill the above production time for all the orders, however, as a hand-made production process, our production line is subject to issues which are out of our control. Issues like stains or broken pairs while moulding the shoes, forces us to start the manufacturing process from the beginning.

In those cases, we promise to keep you informed, and try to finish the manufacturing as soon as possible.

On the unlikely event of not being able to produce your pair again from the beginning in a reasonable amount of time (i.e. Out of stock of a certain material) we will contact you immediately.

Can I make changes to my order?

Since this a made-to-order service, we do not allow to cancel or modify an order which has been placed and paid on our systems, since it will be automatically sent to production right away after the payment.

If you spot any error after submitting an order, please, send an email to our support team as soon as possible, to review your case individually

Can I cancel my order?

Bear in mind that right after you submit the payment, your order is automatically launched to production on the factory. Raw leather is hand-cut during the first 48 hours, and sole unit also starts to be manufactured. Production process continues until the pair is finished after 3-5 weeks.

If you would like to withdraw your order right after it has been placed, please, contact us immediately, and we will try to stop the production without incurring in any costs.

However, if you want to cancel an order that has already started production, you can still do it, however, bear in mind that there is a cancellation fee of 50-100 EUR, to account for used materials and labour work.

You will receive a full refund of the original paid amount, excluding the cancellation fee, including the shipping costs.

Sale items or purchases made with promotion / voucher codes will be refunded with in-store credit only.

Are the colors shown on your website are reliable?

Please note that colours on our website will vary slightly depending how your monitor is calibrated. We do our very best to make sure all our images are true to the actual product you are purchasing but we cannot guarantee a perfect match every time due to almost limitless variations in home monitor set ups.

Also, we work with natural materials (leather hides), each leather hide can vary and accept antiques creams/dyes differently, a slight colour variation may accrue, this is out of our control, we do our best to keep this as consistent as possible.

Material Perception

Why Do Materials Look Different on Screens?

Even though we strive to create the most accurate digital representations of our materials, several factors can impact how they appear on your screen compared to real life:

  • Device Monitor Calibration and Brightness: Every device screen is calibrated differently, which can cause colors to appear slightly different from one screen to another. You might not notice this until you compare two devices side by side.
  • Ambient Lighting: The lighting conditions in your environment significantly affect how colors are perceived. Whether you're inside or outside, under white or warm light, the material may look different. Poor lighting can also alter your perception of color.
  • Individual Color Perception: Each person perceives colors uniquely due to physiological differences. This means that even under the same conditions, two people might see the same color slightly differently.

Why This Matters

We want you to have the best experience with our customization tool and to understand that slight variations are natural and expected. A single piece of material can look dramatically different with just a change in lighting. This is a reminder that when you compare the digital representation of a material on your screen to the actual product, some variations are inevitable.

What Is Fast-Lane Production?

Fastlane is a 6-8 days custom production service for single MTO orders. Blazing fast production time (6-8 days) and dozens of goodyear welted shoe styles, sneakers and other items to be customized with a wide range of materials, sole units, welt styles, shoe lasts, etc.

Fastlane items are partially pre-produced on our side and kept in stock in our warehouse to be finished after your order. That's the only reason we can offer such a fast turnaround time.

Fastlane is just faster than a Stadard MTO order, but both are virtually identical. Same materials, same production processes, and same attention to detail and finishing, just way faster!

Shipping & Delivery

MTO Shipping & Delivery

Do you deliver to my country?

We ship worldwide using UPS Express Worldwide service. Please, refer to the checkout form for a full-list of available countries

How long for my delivery to arrive?

Once the order is finished we will usually pack and process the shipment in 24-48h. Your pair will be shipped from our factories in Spain.

Transit time depends on your country and postal code. The majority of the orders are delivered in about 3-4 days.

What are the assosiated shipping cost?

The associated shipping cost of an order are calculated and shown during thecheckout, and are based on the volume of the items on the cart and your shipping destination. UPS rates are obtained in real time via API.

You will be advised of the total shipping costs on the checkout page, after entering your shipping information.

Can I track the status of my order?

Yes, you can track your order from My Account, alternatively, we will send you an email with the UPS tracking number of the parcel. You can check shipping status on UPS.com

Do I have to pay for customs duties or import taxes?

Yes, you are responsible for any custom duties and import taxes required but the customs agency of your country. Each country has different regulations regarding taxes and duties.

Use feetsizr - to measure your size

MTO Sizing Guide

Comparing Shoes

When comparing two different shoes you should know that, despite their external differences, the inner shape is the key element when it comes to fitting.

How much space you have in front of the toe varies depending on the type of shoe and its toe shape.

Ladies Shoes Casual

For our made-to-order Ladies' Casual shoes, we don’t offer half sizes. We recommend sizing up to ensure a comfortable fit. For example, if you are a USA women’s size 7.5, we suggest ordering a size 8.

How To Measure - FeetSizr Help Guide

FeetSizr is a mobile app that lets you scan your feet using your phone.

https://feetsizr.com/

What's next? Using your FeetSizr?

After the scanning process is fulfilled, you can create an account at feetsizr. This way the messurements of your feet will be recorded and linked to your Size ID. Next time you need help with sizes, use your Size ID right on the vendor website to get a size recommendation for the specific style being purchased, without needing to scan your feet again.

Returns & Refunds

MTO Returns & Refunds

Return Policy

  • Items that are produced Made-to-Order, that is, manufactured strictly based on customer’s specifications and produced exclusively for them, are not be eligible for a return or exchange.

Return or Exchange of MTO items / Right of Withdrawal

Right of withdrawal does not apply to goods or products that are made to order and/or clearly personalised. All the products that are handcrafted made to order under your request (MTO) and produced strictly following your design instructions, are not eligible for return or exchange.

Defective Merchandise

If you receive a product that is faulty in any way or that does not match your design instructions, you will need to notify us within 7 working days of receiving the goods.

Depending on the issue, you might be asked to ship back the item, so we can inspect the product at our factory. If we perceive to be a genuine fault/flaw, we will amend the issue or manufacture a replacement, and ship the item back to you at no cost. Alternatively, you can also return any defective merchandise and ask for a full refund.

If you do not report to us within the next 7 days of receiving your item, we will assume that you accept the goods.

Do you accept return of MTO orders?

All our custom shoes are handcrafted entirely made to order under your request, strictly following your design instructions. Understandably, return or exchange of MTO items is not permitted.

custom order

MTO Wholesale & Uniform

Wholesale for Retail Partners

Our wholesale program is designed for retail partners looking to expand their offerings with unique, high-quality products. We offer competitive pricing, flexible order quantities, and a range of customization options to help you meet the specific tastes of your customers. With our commitment to craftsmanship and timely delivery, partnering with us ensures that you can confidently provide exceptional products that stand out in your store. Connect with us to explore wholesale options tailored for your retail business.

Uniforms Crafted for Purpose, Elegance, and Impact

Our uniforms are more than attire—they represent a profound commitment to a purpose-driven lifestyle and serve as a catalyst for lasting positive transformation. Each piece is meticulously crafted to instill a philosophy that nurtures growth, fosters positive behavior, and empowers intentional choices, embodying what it means to sustain healthy development. Our designs emphasize the why, the how, and the what, guiding your team to become the who. By partnering with us, you align with a brand that inspires unity, instills pride, and fosters education, encouragement, and empowerment through a resilient mindset. This is more than a uniform; it’s a statement of purpose, a declaration of integrity, and a pathway to a future built on intention and excellence.

48 rush hour

48H Rush Production Service

48 Working Hour - Rush Production Service

Our 48h Rush service offers ultra-quick production—your custom shoes (+20 styles) in just 48 working hours. Enjoy streamlined customization with many different colors of Luxe Calf leather with burnishing and patina options, Blake Stitched Flex Constructions and many private labeling features. No extra cost for the faster turnaround!

What is 48h Rush?

48h Rush is a custom production service for made-to-order (MTO) shoes that guarantees an extremely fast turnaround time of just 48 working hours. This service is available for a select range of Blake Luxury Flex men's dress shoes, offering streamlined customization options with a reduced set of materials and features.

To make this possible, we pre-produce and stock essential components like uppers and soles. This allows us to produce your shoes within 48 hours, ensuring a quick and efficient process without compromising on quality.

48h Rush is faster than both MTO Standard (3-weeks) and Fastlane (1-week), providing a rapid production time while still delivering the same craftsmanship, attention to detail, and high-quality finishes.

Despite the speed, 48h Rush shoes cost the same as those in the Standard MTO program—there’s no price increase for the faster service.

Construction & Pricing

All 48h Rush styles use Blake Luxury Flex shoe construction method. The only difference between 48h Rush and our Standard MTO service is the turnaround time. Rest assured, we use the same premium materials and craftsmanship for every order, ensuring your shoes are identical in quality to those from our MTO program.

What’s more, 48h Rush shoes cost the same as Standard MTO shoes, providing you with unmatched speed without any additional cost.

Production Lead Time

Once we receive your order and payment, production starts on the next working day, and your shoes will be completed within the following two working days. For example, if we receive your order on Monday, production will begin Tuesday, be completed Wednesday, and ready by Thursday morning.

Please note, the 48-hour timeframe covers only production. Pre-production, fulfillment and delivery times are excluded

Customizing Options

Since the production process for 48h Rush is streamlined for speed, customization options are more limited. You can choose from a select range of men’s dress shoe styles, but with a reduced set of materials, soles, and color options. For more extensive customization, we recommend choosing MTO Standard.

Available Styles

For 48h Rush, we offer the same selection of men's dress shoes already available in Fastlane. We are constantly reviewing and updating the styles based on availability, so be sure to check for the latest options.

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