Apparel & Accessories FAQ

Our apparel and accessories are made to order after your purchase. Producing each piece after an order is placed helps reduce overproduction. Your order enters production with the product, design, size, and color you selected.

Production and shipping are separate stages. Please review the product details and size guide before checkout.

Each made-to-order AIM ATTITUDE product goes through a production process designed around the specific item and design. Depending on the product, this may include printing, embroidery, digitization, and quality review.

Because your item is created specifically after your order is placed, production takes time. We appreciate your patience while your order is carefully prepared and reviewed before shipment.

Made-to-order products require production time before they are shipped. Once your order has shipped, you will receive tracking information when available.

If your order is taking longer than expected, please check your tracking information first. If you still have questions, contact us and include your order number so we can assist you.

Because our apparel and accessories are made to order, production may begin shortly after an order is placed.

If you wish to cancel your order, please contact us as soon as possible and include your order number. If production has not yet begun, we will make reasonable efforts to cancel the order.

Once production has started, the order may no longer be eligible for cancellation.

A cancellation is confirmed only when we notify you that it has been accepted. This does not limit cancellation or refund rights provided by applicable law.

Physical products are currently shipped within the United States only.

Estimated shipping time: 4–11 business days.

Shipping times are estimates and are not guaranteed. This estimate does not include production time required to create your made-to-order product. Production and shipping times are separate.

If your item arrives damaged, defective, misprinted, or differs from your confirmed order, including an incorrect size sent by us or our fulfillment partner, please contact us within 30 calendar days of delivery.

Include your order number, a description of the issue, and clear photographs where reasonably available. We may request additional information to review the concern.

For a confirmed qualifying issue, AIM ATTITUDE will arrange an appropriate replacement or refund at no additional cost to you.

For a package believed to be lost in transit, please contact us within 30 calendar days after the estimated delivery date. These reporting periods do not limit rights or remedies provided by applicable law. Our Returns, Exchanges & Refunds policy explains the full terms.

AIM ATTITUDE apparel and accessories are made to order specifically for you after your order is placed.

Because each item is produced specifically for your order, we are unable to offer size exchanges or returns for an incorrect size selected at checkout.

We are also unable to offer returns or exchanges for:

• Incorrect color selected at checkout
• Change of mind
• Personal preference

Please review all product details, sizing information, color selections, and order information carefully before completing your purchase.

If you would like a different size or color for preference-related reasons, a new order must be placed.

If we or our fulfillment partner send an item or size different from your confirmed order, or an item arrives damaged, defective, or misprinted, please contact us. For a confirmed qualifying issue, we will arrange an appropriate replacement or refund without an additional charge to you. Applicable legal rights remain unchanged. Please refer to the Damaged, Defective, Misprinted or Incorrect Items section above.

Our apparel and accessories are made to order. We do not accept returns or exchanges for a size or color selected incorrectly by the customer, a change of mind, or personal preference.

If we or our fulfillment partner send an item or size different from your confirmed order, or your item arrives damaged, defective, or misprinted, we will arrange an appropriate replacement or refund for a confirmed qualifying issue at no additional cost to you.

Our Returns, Exchanges & Refunds policy explains reporting periods, lost or undelivered packages, address errors, return instructions, and refund processing. Please contact us before sending an item back so we can provide the appropriate instructions.

Applicable consumer rights remain unchanged.

If you have questions about your order, shipping, sizing, returns, or any of our products, please contact us using the form below. When contacting us about an order, please include your order number for faster assistance.