Apparel & Accessories FAQ

At AIM ATTITUDE®, apparel and accessories are made to order through our fulfillment partners. Each product is created specifically for you after your order is placed. By producing on demand rather than in bulk, we help reduce overproduction and unnecessary waste while supporting a more intentional approach to production.

Each made-to-order AIM ATTITUDE® product goes through a production process designed around the specific item and design. Depending on the product, this may include printing, embroidery, digitization, and quality review.

Because your item is created specifically after your order is placed, production takes time. We appreciate your patience while your order is carefully prepared and reviewed before shipment.

Made-to-order products require production time before they are shipped. Once your order has shipped, you will receive tracking information when available.

If your order is taking longer than expected, please check your tracking information first. If you still have questions, contact us and include your order number so we can assist you.

Because our apparel and accessories are made to order, production may begin shortly after an order is placed.

If you wish to cancel your order, please contact us as soon as possible and include your order number. If production has not yet begun, we will make reasonable efforts to cancel the order.

Once production has started, the order may no longer be eligible for cancellation.

Estimated shipping time: 4–11 business days.

Shipping times are estimates and are not guaranteed. This estimate does not include production time required to create your made-to-order product. Production and shipping times are separate.

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.

To help us review your claim, please include your order number, a description of the issue, and clear photographs showing the product and the problem.

If the issue is confirmed to be the result of a production, fulfillment, or order error, AIM ATTITUDE® will provide an appropriate replacement or refund, as applicable, at no additional cost to you.

For packages believed to be lost in transit, please contact us no later than 30 days after the estimated delivery date.

AIM ATTITUDE® apparel and accessories are made to order specifically for you after your order is placed.

Because each item is produced specifically for your order, we are unable to offer size exchanges or returns for an incorrect size selected at checkout.

We are also unable to offer returns or exchanges for:

• Incorrect color selected at checkout
• Change of mind
• Buyer’s remorse
• Personal preference

Please review all product details, sizing information, color selections, and order information carefully before completing your purchase.

If you would like a different size or color for preference-related reasons, a new order must be placed.

This does not affect claims involving items that arrive damaged, defective, misprinted, or incorrect. Please refer to the Damaged, Defective, Misprinted or Incorrect Items section above.

RETURN & REFUND POLICY

AIM ATTITUDE® apparel and accessories are made to order specifically for you after your order is placed. Because of the made-to-order production process, we do not accept returns or exchanges for incorrect sizing or color selection, change of mind, buyer's remorse, or personal preference.

Damaged, Defective, Misprinted or Incorrect Items

Items that arrive damaged, defective, misprinted, or incorrect may be eligible for a replacement or refund, as applicable.

Claims must be submitted within 30 days of delivery and include your order number, a description of the issue, and clear photographic evidence.

Lost or Undelivered Packages

If a package is confirmed as lost in transit, AIM ATTITUDE® will provide an appropriate resolution, which may include a replacement or refund, as applicable.

Claims for packages believed to be lost in transit must be submitted within 30 days after the estimated delivery date.

Incorrect Address & Unclaimed Orders

Please review your shipping information carefully before completing your purchase.

Orders that cannot be delivered because of an incorrect or incomplete address provided at checkout may not be eligible for a refund. Additional shipping costs may apply if reshipment is available.

Unclaimed or refused packages may not be eligible for a refund, except where otherwise required by applicable law.

Health & Hygiene Items

For health and hygiene reasons, certain products may not be eligible for return once delivered or opened, except where the item is damaged, defective, incorrect, or otherwise eligible under applicable law.

Additional Return & Refund Information

For additional terms and eligibility requirements, please review our Exchange, Return & Refund Policy.

If you have questions about your order, shipping, sizing, returns, or any of our products, please contact us using the form below. When contacting us about an order, please include your order number for faster assistance.